Top 5 FAQ Questions
Employer
View all- What should I do if we wish to change the authorized signer?
- What should I do if I want to change the company information(e.g. address, telephone number, contact person)?
- What can I do if I forget the password for Employer website?
- How to login the Employer website?
- What are the functions of the Employer website?
Employee
View all- Can my employer use my MPF accrued benefits to offset my Long Service Payment (LSP) / Severance Payment (SP)?
- What can I do if I don't want to receive the hard copy statement?
- How can I update my personal information?
- Why I need to have "Two-factor Authentication"(2FA) to login to my member account (MPF)?
- What can I do if I forget my password?
Self-Employed
View all- Where can I make my statutory declaration (i.e. oaths)?
- Can I apply for early withdrawal of my MPF account balance if I intend to migrate to other countries?
- What will the arrangement be if I have passed away? Can I assign a beneficiary beforehand?
- If I withdraw my MPF account balance at the age of 62 because of early retirement, if I enter the workforce again, do I need to make MPF contributions?
- Can I withdraw the accrued benefits under my MPF scheme for emergency use?
Personal Account Member
View all- Where can I make my statutory declaration (i.e. oaths)?
- Can I apply for early withdrawal of my MPF account balance if I intend to migrate to other countries?
- What will the arrangement be if I have passed away? Can I assign a beneficiary beforehand?
- If I withdraw my MPF account balance at the age of 62 because of early retirement, if I enter the workforce again, do I need to make MPF contributions?
- Can I withdraw the accrued benefits under my MPF scheme for emergency use?
TVC & SVC
View all- What are the differences between "Special Voluntary Contributions" (SVC) and "Tax Deductible Voluntary Contributions" (TVC)?
- [TVC] How could I know the management fee of my TVC Account?
- [TVC] How to enjoy the tax concession of TVC?
- [TVC] Can I transfer the TVC account from other MPF providers to BCT?
- [TVC] Can I submit TVC contribution by using electronic payment method (e.g. FPS/PPS)?
Others
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Feel free to write to us.